
FAQ
Frequently Asked Questions
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Your property will be listed on popular platforms such as Airbnb, VRBO, and others depending on your target market. We also leverage direct marketing strategies to drive traffic.
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Income varies due to seasonality, holidays, and events. In South Florida, peak season is November to April. We use dynamic pricing to maximize revenue. Early on, we may set lower rates to build reviews and optimize visibility. Once established, homeowners often earn 1.5 to 3 times more than with long-term tenants.
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We manage all aspects of your short-term rental listing, including payments. Your property is listed under our account profile, with payments deposited directly into your bank account. Guest payments are released 24 hours after check-in. At the end of each month, we withdraw 20% for our management fee and cleaning fees paid by the guest, providing an itemized invoice and access to our Homeowner Revenue Tracker.
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Set-up fees vary based on property needs. Services like design, furnishing, staging, and photography may incur additional fees. We require a small security deposit to cover emergency expenses or initial cleaner payments. This deposit is held in trust and refunded upon partnership termination.
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We offer 24/7 bilingual (English and Spanish) guest support, handling everything from check-in instructions to troubleshooting during their stay. This ensures a seamless guest experience and positive reviews.
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We evaluate guest profiles, reviews, and booking history. We also require ID verification and their reason for staying. We communicate clear house rules before confirming reservations.
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Airbnb and VRBO offer a $1 million Host Protection Insurance guarantee. Additionally, Florida requires a short-term rental insurance policy for STR operations. We can connect you with specialized companies if your provider doesn’t offer this option. You’ll need to add us as an additional insured party and provide a certificate of insurance. For liability purposes, our company is also privately insured.
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We ensure each property has the proper permits to operate as a vacation rental under Florida law. We stay current with local regulations, obtain permits, and adhere to zoning laws. We can assist with securing necessary permits to keep your property compliant.
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We schedule and pay the cleaners. Guests cover the cleaning fee at booking, which we deduct alongside our management fee. Cleaners receive 1099 tax forms, and homeowners provide a W9 as the liable taxpayer for their listing.
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We monitor and respond to all guest reviews, ensuring they are addressed professionally to maintain a positive reputation. We strive to maintain a 5-star rating.
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In the arbitrage model, we lease your property, pay a fixed monthly rent, and list it as a short-term rental. We offer favorable terms and sign long-term leases. In the property management model, you retain full ownership while we manage bookings, guests, and upkeep, charging a percentage of revenue (15-25%).
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Yes! Our design team creates attractive, functional spaces to appeal to guests and maximize bookings.
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We work with professional cleaners who follow a detailed checklist, ensuring the property is spotless and restocked after each stay.
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Guest overstays are rare, but we address them promptly by contacting Airbnb/VRBO for support, issuing legal notices if needed, and coordinating with local authorities.
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In the rare event of damages exceeding $5,000, we coordinate with your insurance provider and the booking platform to resolve the issue. Our team will guide you through the claims process to ensure minimal stress.
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Yes! You’ll have access to a Homeowner Revenue Tracker with booking details, payout info, and management fees, updated weekly. You’ll also have a direct link to the listing to view the calendar and reviews.
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Absolutely! We can block off dates for personal use as long as no reservations exist. After personal stays, professional cleaning is required, and we arrange discounted rates for homeowners.
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Will I be billed for items like toilet paper when supplies run out?
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How does maintenance work?
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Yes! We list properties on additional platforms, use SEO strategies, and promote listings through social media for broader exposure.
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Yes, we can manage properties in various locations. Our systems are designed to ensure consistency and efficiency across all properties.
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Dynamic pricing adjusts your property’s rates daily based on local market demand, seasonality, and events. This ensures you’re always competitively priced, maximizing revenue without undercutting your property’s value. We use a combination of software and current market trends to adjust pricing daily.
